jeeuzz Privacy Policy

1. Information We Collect

When you register for a jeeuzz account, use our platform, or contact our support team, we collect certain categories of personal data. The type and volume of data collected depends on the activity you are engaging in. We classify the personal data we collect into the following categories:

1.1 Registration Data

When you create a jeeuzz account, we collect the information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Email address, used for account communications and security notifications.
• Bangladeshi mobile phone number, used for account verification and mobile wallet payments (bKash, Nagad, Rocket, Upay).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Username and hashed password (we never store your password in plain text).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required before your first withdrawal — we collect:

• Scanned or photographed copies of a valid government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of residential address (utility bill or bank statement dated within 90 days).
• Proof of payment method ownership, such as a screenshot of your bKash, Nagad, or bank account confirming your registered name.
• In some cases, a selfie or live photo for biometric comparison against your ID document.

1.3 Financial Transaction Data

To process deposits and withdrawals, jeeuzz records transactional data including payment method type (e.g., bKash, Nagad, BRAC Bank, Dutch-Bangla Bank), transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction status. We do not store full card numbers or mobile banking PINs — these are handled by the respective payment providers under their own security frameworks.

1.4 Gameplay and Betting Activity

We maintain records of your betting and gaming activity on jeeuzz, including bets placed, game sessions, wager amounts, outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

1.5 Technical and Device Data

When you access jeeuzz, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is used for platform security, fraud prevention, and aggregate analytics.

1.6 Communications Data

If you contact jeeuzz support via live chat or email, we retain records of those communications including the content of messages, timestamps, and the outcomes of any support interactions. These records allow us to maintain service quality and resolve disputes accurately.

2. How We Use Your Data

jeeuzz processes your personal data on the basis of one or more of the following lawful grounds: (a) performance of the contract between you and jeeuzz (your use of the platform); (b) compliance with legal obligations; (c) our legitimate business interests, where these do not override your privacy rights; and (d) your explicit consent, where required. The following table summarises the primary purposes for which we use your data:

2.1 Marketing Communications

jeeuzz may send you promotional emails or SMS notifications about bonuses, new games, or platform updates. These communications are sent only with your consent. You may withdraw your consent at any time by updating your notification preferences in your account dashboard, or by contacting support at [email protected] (plain text — not a clickable link). Withdrawal of marketing consent does not affect the processing of data for other purposes such as account management or legal compliance.

3. Data Sharing & Disclosure

jeeuzz does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, jeeuzz shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each of these providers operates under its own privacy framework. The data shared is limited to what is necessary to initiate and confirm the payment transaction.

3.2 Game and Technology Providers

jeeuzz integrates games and live casino products from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay data to power the game engines and resolve technical queries. They do not receive your full personal profile or payment details.

3.3 Identity Verification Services

To fulfil our KYC obligations, jeeuzz may engage accredited third-party identity verification providers. Your ID documents and related data are transmitted to these providers via encrypted channels for the sole purpose of confirming your identity and age. These providers are contractually bound to use your data only for verification and to delete it once the process is complete.

3.4 Legal and Regulatory Disclosures

jeeuzz may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of jeeuzz, its players, or the public. We will, where legally permissible, notify you of any such disclosure request.

3.5 Business Transfers

In the event that jeeuzz undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance where possible and ensure the acquiring entity is bound by obligations consistent with this Privacy Policy.

4. Cookies & Tracking Technologies

jeeuzz uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, and gather aggregate analytics. The following table describes the categories of cookies we use:

4.1 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Functional and analytics cookies can be disabled without affecting your ability to place bets or manage your account, though some personalisation features may not work as expected. jeeuzz does not currently use third-party behavioural advertising cookies.

5. Data Security & Storage

jeeuzz implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• TLS 1.2 / TLS 1.3 encryption for all data in transit between your device and jeeuzz servers.
• AES-256 encryption for sensitive data fields stored at rest, including KYC documents and payment reference data.
• Bcrypt password hashing — your account password is never stored in a recoverable format.
• Strict role-based access controls ensuring that jeeuzz staff can only access personal data relevant to their specific job function.
• Regular third-party security audits and penetration testing of the jeeuzz platform infrastructure.
• 24/7 automated monitoring for anomalous account activity, login attempts, and data access patterns.
• Two-factor authentication (2FA) available to all players as an additional account security layer.

5.1 Data Storage Locations

jeeuzz stores player data on servers operated within secure, certified data centres. As an internationally operated platform, some data may be processed on servers located outside Bangladesh. Where international data transfers occur, jeeuzz ensures that appropriate safeguards are in place — including data processing agreements with contractual clauses equivalent to internationally recognised data protection standards — to maintain the same level of protection as described in this Privacy Policy.

5.2 Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, jeeuzz will notify affected players without undue delay and take immediate steps to contain the breach, assess its scope, and implement remediation measures. We maintain an internal incident response plan that is reviewed and updated regularly to reflect current threats and best practices.

6. Your Privacy Rights

As a jeeuzz player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected] (plain text — not a clickable link). We will acknowledge your request promptly and respond within 30 calendar days. Complex requests may be extended by a further 30 days with prior notice.

• Right of Access: You may request a copy of all personal data jeeuzz holds about you, together with information on how it is processed and why.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to legal retention obligations (see Section 7), you may request deletion of your personal data. Note that if you hold an open account or have pending transactions, full erasure may not be immediately possible.
• Right to Restriction: You may request that jeeuzz restrict processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though jeeuzz may have compelling grounds to continue in some cases.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Data Retention Policy

jeeuzz retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry best practices. Anonymised aggregate data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.

8. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeeuzz handles your personal data, please contact our Data Support team using one of the following methods:

• Live Chat: Available 24/7 inside your jeeuzz account dashboard — this is the fastest way to reach our support team.
• Email: [email protected] (plain text address — not a clickable link). Please include "Privacy Request" in the subject line along with your registered username so we can locate your account promptly.

8.1 Response Timeframes

jeeuzz acknowledges all privacy-related enquiries within 5 business days. Substantive responses to data rights requests (access, erasure, portability, etc.) are provided within 30 calendar days of identity verification being completed. For complex requests, this may be extended to 60 days with prior written notice.

8.2 Updates to This Policy

jeeuzz reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via email or via a prominent notice on the jeeuzz platform at least 7 days before the changes take effect. The "Effective Date" at the top of this page will be updated to reflect the date the revised policy comes into force. Continued use of jeeuzz after the effective date constitutes acceptance of the updated Privacy Policy.